The two minutes before class decide how the next fifty feel. A quick, private check-in tells you who needs what today — and tells clients you notice them.
Where and when
At the reformer, while people set up — not at the front desk and not in front of the room. Keep your voice low; anything health-related is private.
The script
1. “Good to see you. Anything I should know about today?” Open, short, no assumptions. 2. If they mention something: “Is that ongoing, or just today?” It tells you whether to plan for it every week or only now. 3. “Anything that usually helps — or that you’ve been told to avoid?” Let them answer in their own words. 4. “I’ll give you an option when we get there. If anything hurts, stop and look at me.” One sentence that sets up the plan and the rule.
For newcomers, add
- “Have you been on a reformer before?”
- “I’ll check on you during the first few blocks — just nod if you’re fine.”
Turning answers into lines
Don’t design a new class at the reformer. Put the person on one of the lines you prepared — A, B or C — and remember the reformer number. How to plan lines for a mixed room →
What not to do
- Don’t ask in front of others, or repeat what you heard to the room.
- Don’t ask for a diagnosis or give one.
- Don’t promise an exercise is “safe for” something.
With Round Connect Reformer, clients can tap “just for today” when they check in with their reformer number, and you see it in the brief before you walk in. See Round Connect Reformer →